# Branchstory

> Protect restaurant Google ratings with in-store QR interception, passwordless mobile manager dispatch, and photo-verified operational remediation.

Branchstory (https://branchstory.trueattendly.online) connects physical table and counter QR feedback with Google Business Profile management for multi-unit restaurant brands, hospitality groups, and regional franchises. It intercepts dissatisfied diners at the table before negative reviews reach Google Maps, while driving satisfied guests directly to public 5-star reviews.

## Core Capabilities
- [Smart Table QR Interception](https://branchstory.trueattendly.online): Diners scan a table QR code with no app download. Ratings of 4–5 stars route immediately to official Google Maps; ratings of 1–3 stars stay private and trigger an instant mobile operational alert.
- [Zero-Login 72h Action Tokens](https://branchstory.trueattendly.online): Shift managers receive cryptographic, passwordless HMAC links via SMS/email to inspect complaints and take action on the dining room floor.
- [Photo-Verified Remediation](https://branchstory.trueattendly.online): Managers must capture and upload camera photo proof of the physical fix (e.g. restocked station, cleaned table, repaired AC) before closing tickets.
- [Multi-Location Operational Loop](https://branchstory.trueattendly.online): Traces feedback through the authoritative 7-step loop: Review → Problem → Pattern → Location → Owner → Action → Resolution.
- [Multi-Branch Intelligence & Governance](https://branchstory.trueattendly.online): Cross-branch pattern clustering identifies systemic issues (kitchen shift delays, billing terminal bugs) across regional portfolios.

## Key URLs & Directory
- [Homepage & Live Overview](https://branchstory.trueattendly.online): Product overview, live interactive preview, and core workflow.
- [Pricing & Plans](https://branchstory.trueattendly.online/pricing): Starter ($49/mo, 2 locations), Business ($149/mo, 10 locations), and Agency ($349/mo, unlimited).
- [Sign Up / 30-Day Pilot](https://branchstory.trueattendly.online/signup): Launch a 30-day free pilot for single stores or multi-location brands.
- [Login](https://branchstory.trueattendly.online/login): Secure multi-tenant authentication portal.
- [Terms of Service](https://branchstory.trueattendly.online/terms): Service terms and operational commitments.
- [Privacy Policy](https://branchstory.trueattendly.online/privacy): Data privacy, cookie invariants, and session isolation.
- [Cancellation & Refund Policy](https://branchstory.trueattendly.online/refund): Free pilot terms, refund turnaround, and cancellation rights.
- [Contact Support & Merchant Info](https://branchstory.trueattendly.online/contact): Operating address, support email, and merchant details.

## Security & Architecture Invariants
- Multi-Tenant Isolation: Every database query enforces verified server session `organizationId`.
- Zero Plaintext Credentials: Passwords hashed with bcrypt (12 rounds); session tokens in HttpOnly, Secure, SameSite cookies.
- Cryptographic Action Tokens: HMAC-SHA256 signatures with 72-hour bounded lifespan and atomic replay prevention.
- AI Advisory Principle: AI drafts responses and extracts problems; human managers retain mandatory final approval.

## Optional & Full Documentation
- [Full Documentation for LLMs](https://branchstory.trueattendly.online/llms-full.txt): Comprehensive operational, architectural, and schema documentation for LLM reasoning and citation engines.