Cancellation & Refund Policy
Last revised: October 2, 2026 • Version 1.0.0
Electronic Service Delivery (SaaS)
Branchstory is a cloud-based Software-as-a-Service (SaaS) operational platform. No physical products or goods are shipped. Access to all purchased software services, including branch analytics dashboards, smart in-store QR code generation, AI response drafting, and mobile action token dispatch, is provisioned immediately upon account registration and payment confirmation.
30-Day Free Pilot Terms
All new organizations are eligible to enroll in a 30-day free pilot. During this promotional pilot period:
- Zero upfront payment or credit card is required to begin.
- You receive complete access to all selected tier capabilities without restriction.
- If you choose not to subscribe at the conclusion of the 30-day pilot, your account transitions to inactive status with zero billing or automated charges.
Subscription Cancellation Policy
You may cancel your recurring Branchstory subscription at any time. We enforce zero lock-in contracts and zero cancellation fees:
Navigate to Organization Settings > Billing and click "Cancel Subscription" to cancel with one click.
Your account remains fully active until the end of your current paid billing cycle. No further renewals will be billed.
Refund Policy & 14-Day Money-Back Guarantee
We stand behind the operational value of Branchstory with an explicit refund policy:
- Initial Paid Period: If you are unsatisfied with Branchstory within the first 14 days of an initial paid subscription period, you may request a 100% full refund by contacting billing support.
- Automated Renewals: If you were billed for an automated monthly renewal that you intended to cancel, you may request a full refund within 48 hours of the renewal transaction, provided zero automated review dispatches or active tokens were used in that cycle.
- Service Disruptions: In the unlikely event of prolonged service unavailability exceeding our 99.9% SLA commitment, prorated service credits or refunds will be issued upon request.
Refund Processing Timeline
Once a refund is approved by our billing department:
- Refunds are initiated immediately via our payment gateway partners (Stripe, Razorpay, Lemon Squeezy, Paddle).
- The refund is credited back to your original payment method (Credit Card, Debit Card, Net Banking, or UPI).
- Credit card institutions typically reflect the credited funds within 5 to 7 business days.
Billing Support & Direct Resolution
To request a refund, inquire about an invoice, or cancel your account with operator assistance, please contact our billing team: